Forum Discussion
Call Queue - Who Answered the call
It seems to me that one thing that is sorely missing on the Teams PSTN calling ability is the notification of which agent has answered a call from a call queue. So we have say 5 people in a call ...
Peter Longley can you enable "Conference Mode" in the settings of the specific call queue?
This should show which agent answered the call to the other agents.
This is not documented though, but fixed the issue for us.
Mind the pre-requisites (lates Teams client etc):
https://docs.microsoft.com/en-us/microsoftteams/create-a-phone-system-call-queue#call-routing
Stanislaw_Koltschin I turned on "Conference Mode" but now I'm facing a different issue: users can see calls answered by other agents, but they see all calls with their own name -- as if they have answered all these calls.
Do you have the same issue?
- we have the same issue, don't believe it has been fixed yet?
