Forum Discussion
Queues App - Has Monitor/Whisper/Barge/Takeover gone live yet?
Has anyone tenants queues app actually updated with Monitor/Whisper/Barge/Takeover yet?
It was supposedly in GA a couple of months ago, but everyone I have asked have yet to see it yet.
I have:
- Confirmed the manager has Teams Premium and not just standard Teams Phone.
- Verified Voice Applications Policy and includes the manager as an Authorized User.
- Ensured the manager is using a supported Teams client (not web).
- Checked for nesting issues with call queues or auto attendants lacking resource accounts.
- Reviewed the number of queues assigned to the manager—too many can cause issues.
Is it just the roll out has hit a bump?
3 Replies
If you can see the features in your Teams tenant "voice application policy" setting shown Preview, then mostly its has been rolled out on to your Teams tenant. For the authorised user/lead able to monitor agent, the authorised user/lead need to be Opt-out of the queue if they are part of the queue answering. Also the the authorised user/lead can't monitor another the authorised user/lead.
I am not sure if it is publically rolled out yet.
If you can see the features in your Teams tenant "voice application policy" setting shown Preview, then mostly its has been rolled out on to your Teams tenant. For the authorised user/lead able to monitor agent, the authorised user/lead need to be Opt-out of the queue if they are part of the queue answering. Also the the authorised user/lead can't monitor another the authorised user/lead.
