Forum Discussion
Queues App - Has Monitor/Whisper/Barge/Takeover gone live yet?
Has anyone tenants queues app actually updated with Monitor/Whisper/Barge/Takeover yet? It was supposedly in GA a couple of months ago, but everyone I have asked have yet to see it yet. I ha...
If you can see the features in your Teams tenant "voice application policy" setting shown Preview, then mostly its has been rolled out on to your Teams tenant. For the authorised user/lead able to monitor agent, the authorised user/lead need to be Opt-out of the queue if they are part of the queue answering. Also the the authorised user/lead can't monitor another the authorised user/lead.