Forum Discussion
Profile Pictures not loading
Hello, the profiles pictures of other users or teams are not showing up (like in the picutre below), this startet like 3 month ago, there is no picture loading. If i open up Teams in a browser everything shows up right.
I tried another PC with my login, same problem with the app, in any browser it works great. Everyone else in my organisation sees my and other profiles picutres just right. Im kinda lost what to do.
Hi!
How did you clean the cache? Did you follow this link:
https://blog.valeconsulting.co.uk/2018/09/28/clear-the-microsoft-teams-client-cache/amp/
Many times also a simple full logout / login will help..There might be cache still on multiple computers that will trigger this.
What version of Teams are you running? (Profile -> About -> Version)
/ Adam
- ThereseSolimeno
Microsoft
Hello Timothy_Waynetrain It sounds like you may need to clear your cache, but I also found a similar post in the community that has helpful suggestions that may apply to your situation. https://techcommunity.microsoft.com/t5/microsoft-teams/profile-picture-doesn-t-show-in-teams/m-p/363478
ThereseSolimenoi tried clearing the cache, didnt help. I tried it again on another PC and the profiles pictures are not loading as well, so it cant be a cache problem.
- ThereseSolimeno
Timothy_Waynetrain And the suggestions in the prior post didn't help? Community members: any other suggestions?
Timothy, you can also check out the tech support site at answers.microsoft.com to search for similar issues or report your specific problem for action by the support team.
