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RebeccaJLJ's avatar
RebeccaJLJ
MVP
Dec 10, 2020

Profile picture sync issue in Teams / Microsoft 365

Interesting 'bug' where one user is displaying 3 profile photos via Teams / Microsoft 365.

They changed their pic on Monday or Tuesday. It's now Thursday and we see:

- Homer fishing in Teams desktop notifications

- One photo in Teams chat 

- Another photo in Teams chat 'is typing' and that same picture in Yammer / Outlook

 

Anyone else experienced this? Know how to force them to sync?

 

 

 

Administrator
microsoft teams

1 Reply

  • ChristianBergstrom's avatar
    ChristianBergstrom
    Silver Contributor
    Dec 10, 2020
    Hi, assuming the prerequisites are in place, a manual sign out / sign in usually update the profile picture (even though it can take quite some time for it to synchronize). If using the desktop app you can reset it as well by deleting the cache manually.

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