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Stuart_Colburn's avatar
Stuart_Colburn
Copper Contributor
Jun 22, 2020
Solved

Problems logging into Org via Teams app

Hi All   My company has been successfully using the free version of Teams since the advent of Covid-19 and plan to move to 365 in the near future.   We have an issue with a few users at the momen...
Administrator
microsoft teams
  • ChristianBergstrom's avatar
    ChristianBergstrom
    Jun 22, 2020

    Stuart_Colburn Hey, have you tried to manually sign out and back in using the Teams desktop client at the affected users?

     

    If that has already been done without success you can try to clear the Teams cache from this location AppData\Roaming\Microsoft\Teams (there are some guides out there being selective but just delete all the content in the Teams folder).

     

    If no success, does a removal and reinstall make any difference?

     

    I am attaching these suggestions at once just to avoid multiple replies with one solution in them. Let me know how it goes!

     

ChristianBergstrom's avatar
ChristianBergstrom
Silver Contributor
Jun 22, 2020

Stuart_Colburn Hey, have you tried to manually sign out and back in using the Teams desktop client at the affected users?

 

If that has already been done without success you can try to clear the Teams cache from this location AppData\Roaming\Microsoft\Teams (there are some guides out there being selective but just delete all the content in the Teams folder).

 

If no success, does a removal and reinstall make any difference?

 

I am attaching these suggestions at once just to avoid multiple replies with one solution in them. Let me know how it goes!

 

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