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patrickRM's avatar
patrickRM
Copper Contributor
Jun 11, 2021

previous guest user seeing Unknown User for all user and phone is not syncing chats.

We had a guest account for a user, we then made a full account for her. Since shes had her account she can only see "Unknown User for the majority of users in all groups.

 

Also, She only sees one chat in her phone while there are 8 in her desktop client.

 

I think this has something to do with her previously having a guest account but I'm not sure what to do. I've tried deleting the cache multiple times and reinstalling Teams on both app and pc. I've also had her sign in/out on both multiple times.

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