Forum Discussion

Copper Contributor

Jun 20, 2022

Previous corporate MS365 account still shows in my user profie

My previous corporate account still shows up in my profile, complete with a "Manage" button however I can't edit anything never mind delete it. I suspect my old profile is still partially active (e...

Administrator

microsoft teams

jtonner

Copper Contributor

Jun 20, 2022

ChristianJBergstrom Thanks. With that view everything is as it should be.

The old “rogue” or legacy account only appears when I get the pop up dialog after clicking on my Photo (which is visible in most Teams windows).

ChristianJBergstrom

MVP

Jun 20, 2022

Same in all Teams apps? (web for ex.) If only in the desktop app you could try deleting the cache.

https://docs.microsoft.com/en-us/microsoftteams/troubleshoot/teams-administration/clear-teams-cache#clear-teams-cache-in-macos

jtonner
Copper Contributor
Jun 21, 2022
ChristianJBergstrom This issue only appears in the MacOS Teams app. I don't normally use the web interface because it doesn't (easily) work with Safari (unless you turn off site tracking, which I'd rather not). I fired up Chrome and the spurious account doesn't appear.

Interestingly another external account which I added yesterday DOES show up - the MacOS app refuses to show that account.

I have already cleared the cache. I think I'm going to figure out how to do a clean install of the MacOS Teams app .... there must be some kind of artifact somewhere.