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rooskj
Apr 13, 2024Copper Contributor
Power Automate solution for "Receive calls from this queue" in Teams calling?
We use Teams calling for our intercom (for opening front door) We use a call queue for that with about 15 users/colleagues in it. We use a schedule like person A or B opens the door (are on intercom duty) on monday mornings, person C or D on monday afternoons etc.
At this moment everyone use the switch button of Receive calls from the call queue on/off manually on the moment they are on intercom duty.
This has a risk that people forget to use this switch at the beginning of their day-part. It is not only a risk, it happens!
I hope there is a Power Automate /Flow solution for this with this functionality, e.g.:
Switch this setting (Receive calls from the call queue) to "ON" every Wednesday morning at 8 AM.
I've tried but I'm a beginner for flows and Power Automate. Simple Flows based on templates are no problem for me, but this one is quite a challenge.
Can someone help me with this?
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- llangeneggerCopper Contributor
rooskjHave you found a Solution? I would be interested to
- rooskjCopper Contributor
llangenegger Unfortunately, no :-(.
As workaround: a flow sending on the specific day a reminder mail.