Forum Discussion
Poor video quality with ample bandwidth
Hello all!
I'm trying to use Teams for internal team video call meetings (located in the same building, different offices, same network & internet connection). We've tried with 5 users and the video quality is poor - not high definition at all, very blurry and/or blocky.
We have a Fibre To The Premises internet connection, with >200Mb download and >50Mb upload - which I'd have thought would be more than ample for decent quality video call between 5 users...?
When the call initiates, Teams says the network or internet, can't remember which, is poor - but I don't see how it can be on those speeds.
Can anyone offer any advice or pointers as to why were getting such poor video quality - it's very off putting and doesn't make you want to use Teams....
15 Replies
Reinstalling seems to be a solution
(see other post here: https://answers.microsoft.com/en-us/msteams/forum/all/screen-sharing-in-teams-is-blurry/e57f1c0b-e21e-4e20-8d0c-90c71c745aef?page=2 )For anyone still seeing this, it's still an issue.
- Turned off hardware acceleration on PC and Mac - no difference
- Reinstalled in PC and Mac - no difference
- Same issue with quality on PC and Mac still, but no problems with Zoom or Google Meets.
- Teams sucks.
UKITGuy Would like to see if you find solution. It seems like every platform except for MS Teams has video adjustment or filter options either built into app or optional manual control and general video quality of MS Teams is extremely poor -- regardless of my connection or device used (phone OR current surface!)-- I think MS needs to actually improve their app itself. 😞 (Teams is my LEAST desirable video app service. I ONLY use it when the invites I receive call for Teams or I avoid it because it is so poor whether I am looking at the other people or my stream to them.)
- Sounds like Microsoft tried to get too smart with the AI which needs to be dialed back!
FYI, just downloaded zoom, and tested with 3 users and video quality is perfect, as you'd expect - so this doesn't seem to be a bandwidth issue, but a specific issue with Teams ?
Do Microsoft support monitor this community/forum?
- Might be some blocked ports MS Teams I using?
Check the logs In the links I provided!
Can you try connect outside or from mobile if you have decent mobile connection?Which logs are you referring to specifically? I've run the Skype for Business Network Assessment tool mentioned in one of your links, and all tests complete successfully - all ports open.
Is there some other test/log I should be running/looking at?
Thanks.
Hi adam deltinger thanks for the response.
I've seen those articles, but don't think they help me any. Bandwidth is fine, we're only using with 4 users so I'm sure we're not hitting the (6000?) port NAT pool size limit, all ports are allowed out etc - and video works, just the quality is poor.
Zoom video conferencing works fine, so why won't Teams? It's that basic there doesn't seem to be any settings to tweak, it should just work...? Have the same problem whether using teams desktop app or web client.
Do you know if Microsoft support monitor this forum?
