Forum Discussion
Poor video quality with ample bandwidth
Hello all! I'm trying to use Teams for internal team video call meetings (located in the same building, different offices, same network & internet connection). We've tried with 5 users and the vi...
FYI, just downloaded zoom, and tested with 3 users and video quality is perfect, as you'd expect - so this doesn't seem to be a bandwidth issue, but a specific issue with Teams ?
Do Microsoft support monitor this community/forum?
- Might be some blocked ports MS Teams I using?
Check the logs In the links I provided!
Can you try connect outside or from mobile if you have decent mobile connection?Which logs are you referring to specifically? I've run the Skype for Business Network Assessment tool mentioned in one of your links, and all tests complete successfully - all ports open.
Is there some other test/log I should be running/looking at?
Thanks.
- Call analytics and Vad for example! You can dig into the calls from here and see what it says about the quality
I would still try to make some video call on other network just to rule out any kind of local network issues regarding Teams!
Also check to video drivers if they are on the same type of computer! I had Teams video looking awful but everything else was looking fine! Got that fixed with a driver update
