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HB2019-'s avatar
HB2019-
Copper Contributor
Mar 13, 2020
Solved

Polycom CCX 600 Teams IP Phone not showing up in Teams Admin Center

I was able to see the device enrolled in Azure AD and Intune but the phone is not showing up in Teams Admin Center under IP Phones. Please advise

 

Phone model: Polycom CCX 600 

Firmware version: 5.9.12.1122

microsoft teams
  • Brian Bozeman's avatar
    Brian Bozeman
    May 20, 2021

    Trent - go to end point manager>devices>enroll devices>device enrollment managers>add email address

9 Replies

  • Dayle_Holland's avatar
    Dayle_Holland
    Copper Contributor
    Nov 25, 2020

    I too have this problem. I found as a work around you can sign in to the phone with a resource account that does not have a Intune licence. It will then appear in the Teams Device Manager. You can then sign out of the phone and sign in as a user and the change will be reflected in the Teams admin centre. Not a long term solution at scale, but OK in the short term. 

     

     

    I have a case open with MSFT on this.

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