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anthonyyip's avatar
anthonyyip
Copper Contributor
Aug 19, 2021

Poly TC8 offline in TAC

I have a Poly TC8 and X50 paired in TEAMs mode, the TC8 showed healthy, now it shows offline in TAC.  i upgraded from 3.5 to 3.6, logged out and back in.  it pairs correctly to the X50 but still shows offline in TAC.

any ideas?  

 

thank you.

microsoft teams
  • Kannan_Dharma's avatar
    Kannan_Dharma
    Copper Contributor
    Jul 17, 2023
    try to sign out from both X50 and TC8. then signin after 10mins. make sure the account has premium license. this method fix will your issue.
  • anthonyyip's avatar
    anthonyyip
    Copper Contributor
    Aug 19, 2021
    i also tried a factory reset. it appears the tc8 is not communicating to TEAMs even though its paired and working with the X50, confirmed same ip address, serial number, ... still shows offline and the old 3.5 firmware instead of the updated 3.6. i have confirmed tc8 has 3.6 on it.

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