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fbourque's avatar
fbourque
Copper Contributor
Jun 28, 2021

Pixelated Video when hardware video processing is used

Hi,

I am new to this community. I am doing the setup of a conferencing room for my work and I bought the logitech C920 Webcam. I have been testing this hardware on two different windows 10 devices through Microsoft Teams. When plugged into one device, the sent video quality is excellent (1080p) but when the webcam is plugged on the other device, the sent video quality is poor (480p). I have been using the "call health" feature on Teams to check what was going on. The device with the good video quality shows "video processing : software enabled" while the other device shows "video processing : hardware enabled". I wonder if that is related to my problem. Check the screenshots below for further details. It should not be a problem with bandwidth but rather a codec issue or hardware capability issue. Please help me. Thanks.

microsoft teams
    • Eric Marsi's avatar
      Eric Marsi
      MVP
      Jun 30, 2021
      This sounds like a usb issue. Is the port you are plugged into a docking station or a non-USB 3.0 port?
      • fbourque's avatar
        fbourque
        Copper Contributor
        Jun 30, 2021

        Eric MarsiIt is probably not a USB port issue because when using the camera app the image quality is good (1080p). Instead, when using the webcam on Teams, it is sending as 480p which is horrible quality. The webcam is plugged into a 3.0 usb port.

    • brtbendele's avatar
      brtbendele
      Copper Contributor
      Apr 26, 2022
      Any idea why my incoming video processing under "call Health" never says Hardware, always says "software enabled". I have a pretty good video card. I don't have setting "Disable GPU hardware acceleration" selected.
  • starkey11420's avatar
    starkey11420
    Copper Contributor
    Dec 13, 2021

    fbourque Did you ever get a resolution for this issue? I am currently experiencing a similar thing. Camera is absolutely fine on the other apps but in teams its pixelated.

    • fbourque's avatar
      fbourque
      Copper Contributor
      Dec 14, 2021

      starkey11420I did not have the chance to test it further. Using Teams in Edge fixed it for me. Not a perfect solution but still a good temporary fix.

  • dean-nls's avatar
    dean-nls
    Copper Contributor
    Jan 20, 2022

    try going to settings -> devices -> open camera settings

     

    set the powerline frequency (anti-flicker) to whatever your country uses for it's power grid (eg. in the UK it's 50 Hz)

     

     

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