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fbourque's avatar
fbourque
Copper Contributor
Jun 28, 2021

Pixelated Video when hardware video processing is used

Hi, I am new to this community. I am doing the setup of a conferencing room for my work and I bought the logitech C920 Webcam. I have been testing this hardware on two different windows 10 devices t...
microsoft teams
  • brtbendele's avatar
    brtbendele
    Copper Contributor
    Apr 26, 2022
    Any idea why my incoming video processing under "call Health" never says Hardware, always says "software enabled". I have a pretty good video card. I don't have setting "Disable GPU hardware acceleration" selected.
  • Eric Marsi's avatar
    Eric Marsi
    MVP
    Jun 30, 2021
    This sounds like a usb issue. Is the port you are plugged into a docking station or a non-USB 3.0 port?
    • fbourque's avatar
      fbourque
      Copper Contributor
      Jun 30, 2021

      Eric MarsiIt is probably not a USB port issue because when using the camera app the image quality is good (1080p). Instead, when using the webcam on Teams, it is sending as 480p which is horrible quality. The webcam is plugged into a 3.0 usb port.

      • andrewj123's avatar
        andrewj123
        Copper Contributor
        Jul 08, 2021

        fbourque 

         

        im getting similar result - my outbound video quality is poor, and its using only 180x320, software enabled.

         

        when i use ms teams on edge browser, outbound video quality is much better.

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