Forum Discussion
Pinned app not visible to users
Hi all, As an admin, I have uploaded a PowerApps app to Teams admin center. In my Org wide settings I have following setup: For my permissions policies in the custom apps section, ...
Hi, assuming there's no differences comparing the account that's working with a non-working account (are they really assigned the same policy for ex.) my best guess is that it's either just a delay (depending on number of users and when you changed it) as it's the global policy, or that the other users need to refresh by signing out manually to speed it up.
Hi Christian,
Thank you for replying.
It was done last week, so even with a delay I would assume it was rolled out at this point.
I checked up on the policy and the users reporting the issue are assigned the same policy as my user for whom it works ( no users report being able to see it, so I assume this is an issue for all users).
I also thought it might just be a matter of a quick login/logout but that didn't help either.
Than I thought, ok this might be a problem with the Teams client, so I had the users try via the browser version, but again no dice.
Thank you for replying.
It was done last week, so even with a delay I would assume it was rolled out at this point.
I checked up on the policy and the users reporting the issue are assigned the same policy as my user for whom it works ( no users report being able to see it, so I assume this is an issue for all users).
I also thought it might just be a matter of a quick login/logout but that didn't help either.
Than I thought, ok this might be a problem with the Teams client, so I had the users try via the browser version, but again no dice.
Hi, should only be a couple of hours even though it can take longer so that's not the issue at least. So when going to 'Users' in TAC and comparing the two it looks exactly the same for the app permission policy and app setup policy (where it is also pinned?) as the "Add pinned apps" pane only shows apps that can be pinned. Note that the Org-wide app settings govern the behavior for all users and override any other app permission policies assigned to users (edit, just realized you attached a picture of that).
Perhaps you need to raise a support ticket with Microsoft? Let me know the outcome 🙂
