Forum Discussion
Phone devices and Better together over Bluetooth issue
There is very little information out regarding the Better Together Over Bluetooth feature that is available on the desk phones, and I'm getting a little frustrated trying to troubleshoot this. I...
Hello,
We are facing the same issue as well since last months with Yealink MP54 device. We have same problem by our Two tenants.
The first issue was if User calls from Teams while connected with Yealink MP54 with BToB (Better Together over Bluetooth) Results: User receives error: “The person you're calling can't be reached”.
This issue is now solved, however on 15/03/2023, we updated the Teams Client Version 1449/1.0.94.2023020602 then we are having Secondary issue:
We have noticed that with BTOB connection(Better Together over Bluetooth), the calls made to other phone number, it rang, the call was answered. But the conversation lasted only 30 seconds. After 30 seconds, the team client reported an error. "There was a problem. Please try again in a few minutes."
The problem occurs whether we make a Teams call to an email address or any phone number.
We have no problems if call only from Teams desktop clients or only from Yealink MP54.
The problem occurs when the Yealink MP54 is connected to my Teams desktop client, i.e. (BTOB), then we dial the number from the Teams desktop client and the call lasts about 30 seconds.
The problem has not been solved yet!!!
We are facing the same issue as well since last months with Yealink MP54 device. We have same problem by our Two tenants.
The first issue was if User calls from Teams while connected with Yealink MP54 with BToB (Better Together over Bluetooth) Results: User receives error: “The person you're calling can't be reached”.
This issue is now solved, however on 15/03/2023, we updated the Teams Client Version 1449/1.0.94.2023020602 then we are having Secondary issue:
We have noticed that with BTOB connection(Better Together over Bluetooth), the calls made to other phone number, it rang, the call was answered. But the conversation lasted only 30 seconds. After 30 seconds, the team client reported an error. "There was a problem. Please try again in a few minutes."
The problem occurs whether we make a Teams call to an email address or any phone number.
We have no problems if call only from Teams desktop clients or only from Yealink MP54.
The problem occurs when the Yealink MP54 is connected to my Teams desktop client, i.e. (BTOB), then we dial the number from the Teams desktop client and the call lasts about 30 seconds.
The problem has not been solved yet!!!