Forum Discussion

Copper Contributor

Apr 16, 2020

Solved

phone calls arriving on desktop instead of phone

Hi, I use teams from multiple devices at the same time: desktop (without camera nor micro) for chat and large display, phone, iPad. When a team member calls me, I get the notification on the deskto...

How-to

microsoft teams

StevenC365
Apr 16, 2020
dvilleneuve4142

I have a vague recollection that notifications including calls would only go to the most recently signed in device. I'm not 100% about it though.

dvilleneuve4142

Copper Contributor

Apr 16, 2020

StevenC365This is currently the settings on my iPhone (always). I'm not using the iPad right now, and indeed the iPad's notification is set to "deactivated". Maybe there is interference between the iPad and the iPhone notification settings?

StevenC365

MVP

Apr 16, 2020

dvilleneuve4142

I have a vague recollection that notifications including calls would only go to the most recently signed in device. I'm not 100% about it though.

dvilleneuve4142
Copper Contributor
Apr 17, 2020
StevenC365It seems to work. After logging on the desktop, I've logged out of Teams on the iPhone and logged in again. I've received a call which still appeared on the desktop, but when taking the iPhone the iPhone also displayed the call, which I could answer there. Thanks for your solution!
dvilleneuve4142
Copper Contributor
Apr 16, 2020
StevenC365I'll make a test tomorrow by relogging with the phone after the desktop is connected. Thanks.