Forum Discussion
Persistent Poor Audio/Video Quality when Speaking on MS Teams meeting despite ample bandwidth
I participate in MS Teams meetings for my job, but I am not the administrator of the Teams account (nor do I work for the organisation that pays for and administers the Teams account). The defaul...
- Since all devices behind your router seems to have this issue I’d start with the router.
Check the settings and the firewall, maybe do a full reset or try not to go pass it if possible.
https://docs.microsoft.com/en-us/microsoftteams/prepare-network
Adam
I've had similar audio problems using MS Teams, poor quality, low volume, background noise, all problems that I don't get using other meeting applications (Google Meetings, Zoom mostly). Unlike RoughJoe, I am using a MS Surface Book 2 running Windows 10 with recently updated software. I have given MS Teams permission to use video and audio devices. The poor quality sound persists when using the Teams app but I got around it by using the web browser version - this is generally fine for small group meetings but with larger groups the application would be preferred.
I recently got a chance to test the effect of playing around with some of the sound settings with the Teams app, by testing it with one of my colleagues. Under Settings - Devices - Audio, I found that changing the Noise Suppression settings did improve the sound quality at the other end. I shifted through each of the settings (Off, Auto, Low and High) and found that High produced the best result. My voice was now being heard clearly and at full volume without any background noise (I don't have a high level of background noise anyway). So Noise Suppression = High seems to improve it.
However, my colleague also commented that some of sentences were being clipped, eg. "The sky is bl..."
So it is better with that setting but it's far from perfect. Given that I use a Microsoft machine running Windows OS, I do expect that a Microsoft application should run flawlessly. But hey, maybe I've just got high expectations.
I hope this helps.
Tony
I recently got a chance to test the effect of playing around with some of the sound settings with the Teams app, by testing it with one of my colleagues. Under Settings - Devices - Audio, I found that changing the Noise Suppression settings did improve the sound quality at the other end. I shifted through each of the settings (Off, Auto, Low and High) and found that High produced the best result. My voice was now being heard clearly and at full volume without any background noise (I don't have a high level of background noise anyway). So Noise Suppression = High seems to improve it.
However, my colleague also commented that some of sentences were being clipped, eg. "The sky is bl..."
So it is better with that setting but it's far from perfect. Given that I use a Microsoft machine running Windows OS, I do expect that a Microsoft application should run flawlessly. But hey, maybe I've just got high expectations.
I hope this helps.
Tony
