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Owner can't delete flow bot posts in teams channel
Since the new update (October 2023), owners of a team are not able to delete flow bot posts posted in a teams channel. Does anyone have a solution? I've had our Admin check the messaging policies and...
Lise Arsenault Keep in mind that while awaiting the bug fix, team owners can still delete flow bot posts using the mobile app. It's an effective workaround until the issue with the desktop app is addressed.
In Microsoft Teams, team owners usually have the ability to delete messages, but sometimes they can't delete posts made by flow bots, like those set up with Microsoft Power Automate. This could be puzzling, but there are a few reasons why this happens:
Bot Rules: Sometimes the bots are programmed with specific rules that don't allow their messages to be deleted. This could be part of how the bot was initially set up.
Company Policies: Your organization might have certain rules in place that stop these messages from being deleted. This could be for keeping records or making sure certain information stays put for compliance reasons.
How the Bot is Built: The way the bot is configured might also prevent the deletion of its posts. Some bots are meant to send out important notices that aren’t supposed to be removed.
If you're running into this issue, here’s what you can try:
Check the Bot’s Settings: Take a closer look at the bot’s settings to see if you can change permissions about deleting messages.
Talk to IT: It might be helpful to chat with your IT department to see if there are any organizational policies you’re not aware of that are affecting this.
Adjust the Bot: If it’s possible, you might want to tweak the bot’s setup or reach out to the person who can, to allow team owners to delete messages when needed.
If these options don’t work, you might need to just leave those messages as they are, or think about using different settings or another bot that fits better with how you want to manage your team’s communications.
Bot Rules: Sometimes the bots are programmed with specific rules that don't allow their messages to be deleted. This could be part of how the bot was initially set up.
Company Policies: Your organization might have certain rules in place that stop these messages from being deleted. This could be for keeping records or making sure certain information stays put for compliance reasons.
How the Bot is Built: The way the bot is configured might also prevent the deletion of its posts. Some bots are meant to send out important notices that aren’t supposed to be removed.
If you're running into this issue, here’s what you can try:
Check the Bot’s Settings: Take a closer look at the bot’s settings to see if you can change permissions about deleting messages.
Talk to IT: It might be helpful to chat with your IT department to see if there are any organizational policies you’re not aware of that are affecting this.
Adjust the Bot: If it’s possible, you might want to tweak the bot’s setup or reach out to the person who can, to allow team owners to delete messages when needed.
If these options don’t work, you might need to just leave those messages as they are, or think about using different settings or another bot that fits better with how you want to manage your team’s communications.