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mscola's avatar
mscola
Copper Contributor
Jan 10, 2020
Solved

Outlook Add-in Missing

Dear all   I am unable to make the Outlook plugin work for one of our employees. I know where the plugin-in is located on the computer and when I add it manually - nothing happens. I have also refo...
How-to
microsoft teams
  • ChristianBergstrom's avatar
    ChristianBergstrom
    Jun 10, 2020

    Taimur10 This page explains it all https://docs.microsoft.com/en-us/microsoftteams/teams-add-in-for-outlook

     

    Go to the Troubleshooting part as well https://docs.microsoft.com/en-us/microsoftteams/teams-add-in-for-outlook#troubleshooting

     

    If Teams is installed and you're having all prerequisites for the add-in to show up in the Outlook client, but it doesn't, my experience is that this process will enable it.


    - Restart the Teams desktop client.
    - Sign out and then sign back in to the Teams desktop client.
    - Restart the Outlook desktop client. (Make sure Outlook isn't running in admin mode.)

     

     

mscola's avatar
mscola
Copper Contributor
Jan 10, 2020

Achim_Bossler 

 

One of our employees is unable to create a Teams Meeting in Outlook as the user does not have (and cannot load) the Teams Meeting Plugin loaded.

 

This is what it should look like:

 

 

 

Achim_Bossler's avatar
Achim_Bossler
Brass Contributor
Jan 10, 2020

mscola 

 

Have you checked Microsoft Teams for this user (e.g. license, same account for Outlook and Microsoft Teams)? Can the user connect with the Teams Client? If everything is ok, I have no further idea.

  • mscola's avatar
    mscola
    Copper Contributor
    Jan 10, 2020

    Achim_Bossler 

     

    Yes he can connect - he has an Office 365 license from our company.

     

    I have no idea why I cannot make the plugin work for him.

    When I load the plugin manually (using the COM Add-in), I get no error message - but also nothing happens

    • ChrisWebbTech's avatar
      ChrisWebbTech
      MVP
      Jan 10, 2020
      Another thing to check will be to check the Org Upgrade mode, and also what is this individual user account upgrade mode set too in the admin center. It should be Teams Only or Skype with Meetings/Collab modes.
    • ChrisWebbTech's avatar
      ChrisWebbTech
      MVP
      Jan 10, 2020
      I assume the user has the Teams Desktop client installed and loaded and logged in? Also make sure your architecture matches (Both Office and Teams is 32bit or 64bit).

      Does the user have the ability to schedule a meeting in the Calendar inside of the Teams client? Is the Calendar tab even there?
    • Achim_Bossler's avatar
      Achim_Bossler
      Brass Contributor
      Jan 10, 2020

      mscola 

      Have a look at https://technoresult.com/how-to-fix-teams-add-in-not-showing-in-outlook/ for further ideas.

      • PACOIT's avatar
        PACOIT
        Copper Contributor
        Jul 21, 2020

        Clearing the cache fixed the problem.

         

        We just switched to using Teams only from Island within our organization. The process must of corrupted my files and caused my Outlook to crash. I reinstalled Office365 and still had the problem in Outlook. I opened Outlook in safe mode and was able to turn off all of the add-ons, but Teams was not on the list. After following the instructions on the link you provided and clearing the cache I was able to see the New Teams Meeting Icon in Outlook. Thanks. Achim_Bossler 

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