Forum Discussion
mscola
Jan 10, 2020Copper Contributor
Outlook Add-in Missing
Dear all I am unable to make the Outlook plugin work for one of our employees. I know where the plugin-in is located on the computer and when I add it manually - nothing happens. I have also refo...
- Jun 10, 2020
Taimur10 This page explains it all https://docs.microsoft.com/en-us/microsoftteams/teams-add-in-for-outlook
Go to the Troubleshooting part as well https://docs.microsoft.com/en-us/microsoftteams/teams-add-in-for-outlook#troubleshooting
If Teams is installed and you're having all prerequisites for the add-in to show up in the Outlook client, but it doesn't, my experience is that this process will enable it.
- Restart the Teams desktop client.
- Sign out and then sign back in to the Teams desktop client.
- Restart the Outlook desktop client. (Make sure Outlook isn't running in admin mode.)
Achim_Bossler
Jan 10, 2020Copper Contributor
I'm talking about the case, where a user is a member of at least two tenants:
- member of the "home" tenant
- external guest of any tenant
mscola
Jan 10, 2020Copper Contributor
One of our employees is unable to create a Teams Meeting in Outlook as the user does not have (and cannot load) the Teams Meeting Plugin loaded.
This is what it should look like:
- HappySnowballDec 17, 2020Copper Contributor
When the add-on is installed and still active It most of the time doesn`t mean that the add-on isnt working.
Check the add-on by going to File - > options -> add-ons if it is on the add-on is there.
If the icon of Creating a Teams meeting is not showning.
There is an Easy work around for this.
press with your right mouse button on the ribbon and click on customise
click with right mouse button on the ribbon in Agenda and click on customize ribbon
after that the window will open.
Add a group to the bar of the ribbon. rename it to TEAMS
after that choose all commands to show and search for New teams meeting most times its the second one that is working.
after that select it and add it via the button add to the created group
add
just to be sure. add both of them because it differs on which version you have of Teams.
after that press OK. it should look like this.
end result
you can go back to customize ribbon and remove the one that is not working by selecting it and pressing the remove from ribbon after that press ok.
its also possible to schedule it next to skype select it and press the up or down buttons in the customise ribbon menu.
- Chris HawkinsJan 11, 2020Copper Contributor
mscola The Teams Comm Addin is either disabled or corrupt.
go into options, comm add ins, and enable it,...restart Outloomand it should reappear.
- Achim_BosslerJan 10, 2020Copper Contributor
Have you checked Microsoft Teams for this user (e.g. license, same account for Outlook and Microsoft Teams)? Can the user connect with the Teams Client? If everything is ok, I have no further idea.
- mscolaJan 10, 2020Copper Contributor
Yes he can connect - he has an Office 365 license from our company.
I have no idea why I cannot make the plugin work for him.
When I load the plugin manually (using the COM Add-in), I get no error message - but also nothing happens
- Jan 10, 2020Another thing to check will be to check the Org Upgrade mode, and also what is this individual user account upgrade mode set too in the admin center. It should be Teams Only or Skype with Meetings/Collab modes.