Forum Discussion
OneNote error 30108 in Teams
I ended up opening a Service Request ticket in our M365 portal.
After working with a Microsoft support engineer on the issue, collecting logs, screenshots, and recordings of the behavior, this morning the issue is resolved.
I am waiting to hear back from the support agent on what the fix was from their side. I will update this thread when I have more info.Update:
I received the official resolution from the Microsoft Agent.
"the issue was just a one off (more like a glitch in some tenants) , This support line is a break and fix team and do not provide Root Cause Analysis on issues."
OLM_Dan Past entries in this community indicate that the issue resolved itself on its own, but I also found this old post from answers.microsoft.com: https://answers.microsoft.com/en-us/msoffice/forum/all/onenote-importer-error-30108/6adf3165-90ac-4f42-9c45-3ff048363329#:~:text=30108%20error%20code%20indicates%20The%20user%27s%20OneDrive%20for,for%20Business%20account%20must%20be%20setup%20and%20accessible.
Thanks for the replay.
Yes, I did also find some similar post from others (not all exactly the same).
https://answers.microsoft.com/en-us/msteams/forum/all/add-a-tab-with-ms-onenote-error-code-30108/22c1640e-663d-4f2a-be55-68d6339e5f3c
and
One thread did say it resolved "magically", back in Aug of 2021.
The other points to OneDrive not being setup for a user.
I can confirm my OneDrive, as well as others, have been setup and working for a while.
I did follow the step suggested in one post anyhow and logged into my OneDrive drive from the web app, and then to my OneNote from the WebApp.
When I try to create a new Notebook in OneNote, I get a message that my OneDrive is not set up.
"Your OneDrive is not set up
Before you can use OneNote, first you need to go set up your OneDrive."
I clearly have OneDrive setup and even other OneNote Notebooks saved to OneDrive already.
It would be great if it resolved itself on its own, but that's not a great answer to give my customers.
Update:
Just wanted to add, other Web Apps like Word, Excel, and PowerPoint have not issues saving new documents to OneDrive.
I ended up opening a Service Request ticket in our M365 portal.
After working with a Microsoft support engineer on the issue, collecting logs, screenshots, and recordings of the behavior, this morning the issue is resolved.
I am waiting to hear back from the support agent on what the fix was from their side. I will update this thread when I have more info.Update:
I received the official resolution from the Microsoft Agent.
"the issue was just a one off (more like a glitch in some tenants) , This support line is a break and fix team and do not provide Root Cause Analysis on issues."- Thanks for sharing this. We are having the exact same issue right now, just like the screenshots above. I guess we'll just cross our fingers and hope the issue resolves itself soon. It's good to have hope things will get better.
