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OLM_Dan's avatar
OLM_Dan
Brass Contributor
Apr 29, 2022
Solved

OneNote error 30108 in Teams

For the past few days, users in our environment have been reporting an issue accessing or adding a OneNote tab in Teams channels, or opening their personal OneNote notebook within Teams. They receiv...
microsoft teams
User Interface
  • OLM_Dan's avatar
    OLM_Dan
    May 04, 2022

    I ended up opening a Service Request ticket in our M365 portal.
    After working with a Microsoft support engineer on the issue, collecting logs, screenshots, and recordings of the behavior, this morning the issue is resolved.
    I am waiting to hear back from the support agent on what the fix was from their side. I will update this thread when I have more info.

     

    Update:

    I received the official resolution from the Microsoft Agent.
    "the issue was just a one off (more like a glitch in some tenants) , This support line is a break and fix team and do not provide Root Cause Analysis on issues."

Therese_Solimeno's avatar
Therese_Solimeno
Moderator
Apr 29, 2022

OLM_Dan Past entries in this community indicate that the issue resolved itself on its own, but I also found this old post from answers.microsoft.com: https://answers.microsoft.com/en-us/msoffice/forum/all/onenote-importer-error-30108/6adf3165-90ac-4f42-9c45-3ff048363329#:~:text=30108%20error%20code%20indicates%20The%20user%27s%20OneDrive%20for,for%20Business%20account%20must%20be%20setup%20and%20accessible.

  • OLM_Dan's avatar
    OLM_Dan
    Brass Contributor
    Apr 29, 2022

    Therese_Solimeno 

    Thanks for the replay.
    Yes, I did also find some similar post from others (not all exactly the same).

     

    https://answers.microsoft.com/en-us/msteams/forum/all/add-a-tab-with-ms-onenote-error-code-30108/22c1640e-663d-4f2a-be55-68d6339e5f3c


    and


    https://techcommunity.microsoft.com/t5/microsoft-365-apps-for/onenote-tab-in-teams-error-response-onedrive-for-business-for/m-p/2653563

     

    One thread did say it resolved "magically", back in Aug of 2021.
    The other points to OneDrive not being setup for a user.


    I can confirm my OneDrive, as well as others, have been setup and working for a while.
    I did follow the step suggested in one post anyhow and logged into my OneDrive drive from the web app, and then to my OneNote from the WebApp.
    When I try to create a new Notebook in OneNote, I get a message that my OneDrive is not set up.
    "Your OneDrive is not set up
    Before you can use OneNote, first you need to go set up your OneDrive."

    I clearly have OneDrive setup and even other OneNote Notebooks saved to OneDrive already.

     

    It would be great if it resolved itself on its own, but that's not a great answer to give my customers.

     

    Update:

    Just wanted to add, other Web Apps like Word, Excel, and PowerPoint have not issues saving new documents to OneDrive.

    • OLM_Dan's avatar
      OLM_Dan
      Brass Contributor
      May 04, 2022

      I ended up opening a Service Request ticket in our M365 portal.
      After working with a Microsoft support engineer on the issue, collecting logs, screenshots, and recordings of the behavior, this morning the issue is resolved.
      I am waiting to hear back from the support agent on what the fix was from their side. I will update this thread when I have more info.

       

      Update:

      I received the official resolution from the Microsoft Agent.
      "the issue was just a one off (more like a glitch in some tenants) , This support line is a break and fix team and do not provide Root Cause Analysis on issues."

      • giscowboy's avatar
        giscowboy
        Copper Contributor
        Feb 24, 2023
        Thanks for sharing this. We are having the exact same issue right now, just like the screenshots above. I guess we'll just cross our fingers and hope the issue resolves itself soon. It's good to have hope things will get better.