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Jean-Philippe Charlets's avatar
Jean-Philippe Charlets
Copper Contributor
Sep 04, 2020
Solved

One User cannot take control during a screen sharing session - what is wrong?

One user cannot take control during a Team screen sharing session by every user in our organisation. Giving control or asking for control are both not working.    On the other hand we can take cont...
  • Joe_S_Hunter's avatar
    Sep 04, 2020
    Might have a fix, once you are in the call and youve been given control, Click the chat menu so the call drops to a small window.
    Then double click that and the control returns as normal.

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