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MarkusRuebe's avatar
MarkusRuebe
Copper Contributor
Jan 16, 2025

Old Team User / Profile still availble - cannot be deleted - does not work.

Hi, I am using Teams with my private account. Some months ago I changes my e-mail from ...@hotmail.com to ...@outlook.de. With my new outlook.de Account I can use Teams but I still "see" the old Profile but cannot login or change it. How could the old profile be deleted? I already deleted Teams and reinstalled it on my Mac - still the old profile shows up - must be something within the Microsoft settings. How and where could that old profile be removed? Any ideas?

 

Herre you see my current profile I am logged in, but you also see the "emty" profile with the red alert sign. When I try to switch to it, I get that error:

The old hotmail.com account is not working.

 

thanks for any feedback - support.

  • Mac and Profiles in Teams are not friends. The only Advice I can give you is create a new profile on the mac and everything should be solved. 

    Had this already a few times and in the end this was the only way to solve it.

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