Forum Discussion
not seeing profile pictures in Teams desktop application
Hi everyone,
I have a realy strange behavior of Teams when I'm logged in with my user at the desktop application.
In this case I'm not able to see any of our users profile pictures.
If I'm logged in via web-app or mobile-app I can see all of them.
I already tried to clear the cache, reinstall teams and even logged on to different computers, always with the same result, that I can't see the profile pictures.
The only profile picture I can see is my own.
If I create a new user and log in with this one, the profile pictures are here.
So is there somewhere a hidden setting that could cause this?
4 Replies
Hello marcel_berger I did a search of this community and found a post that is very similar to yours. There are several suggestions within this that may solve your issue:
https://techcommunity.microsoft.com/t5/microsoft-teams/profile-pictures-not-loading/m-p/1483505
ThereseSolimeno
I already saw the first post and tried to solve the problem, by clearing the cache but it didn't help.
Because of the fact that the problem even appears on different computers, I don't think that it is a chache issue.
But now I also tried to logoff from every session that is possible opened. I did so by using this guide:
https://service.uoregon.edu/TDClient/2030/Portal/KB/ArticleDet?ID=105132
Waited a few hours and then cleared the cache again (py the PS script provided) and logged on to teams on only one machine, but the problem persists.marcel_berger I have the exact same issue and it's driving me crazy. Did you find a solution? It's been like this since my account was created (I don't see anyone's profile pictures via the Desktop App across multiple computers, but I see all of them when I use the web browser). No other users in the organization is experiencing this problem. I also tried clearing cache, deleting registry entries/folders, reinstalling Teams, etc.
