Forum Discussion
Not all Team members are members of the call queue
I added a Teams Channel within a Call Queue. The Team has 21 members but only 17 agents are shown up. All have a E5 license and a personal number. Anyone had a similar behaviour?
I ran into the same issue when I commenced rolling out teams calling. Figured out that if the number of members in the team exceeds the maximum number of calls allowed then that is where it's capped. Increase the number of maximum calls allowed. It must be greater than count of team members.
This worked for us - increasing the Call Queue overflow value to be greater than the number of members in the Team.
This seems kind of counterintuitive.
This seems kind of counterintuitive.