Forum Discussion
Not able to set-up live call with bluetooth headset
Hi,
This sounds more like a network issue than a device issue. When you called your colleague were you in the same office or inside the same network? Teams will try to call directly between your two devices first and if that is not possible it will try via a relay server. When you connect to a meeting you connect directly to Teams servers.
You could test the network connectivity from your computer to Teams servers with an tool called Teams Testing Companion. http://bit.ly/teamsntc
Hi,
This sounds more like a network issue than a device issue. When you called your colleague were you in the same office or inside the same network? Teams will try to call directly between your two devices first and if that is not possible it will try via a relay server. When you connect to a meeting you connect directly to Teams servers.
You could test the network connectivity from your computer to Teams servers with an tool called Teams Testing Companion. http://bit.ly/teamsntc
LinusCansby Thanks a lot for your reply! I'm still not really sure what the exact problem was, but this tool confirmed something was wrong with my connection. And it didn't had anything to do with my bluetooth devices.
In summary, I'm working from home for a few months now. What I've done yesterday to find the solution:
1. I've installed Teams (clean install, never used) on my home Mac to verify it had something to do with my network. And indeed, I still wasn't able to set up a direct call.
2. I switched my work laptop from wifi to 4G, to exclude my own network. Direct calls possible!
3. I did the same at my Mac. Direct calls possible.
4. Switched back on both devices to wifi. Direct calls possible!
I'm not really sure where / which incorrect information was cached, but I'm really glad that I've finally fixed it. Thanks again for your help!