Forum Discussion
Not able to join a Team meeting I created
I was having this issue a couple of months ago and then it stopped but now is back.
If I create a Teams meeting from within Outlook and I try and join it I sometimes get told the organiser will let me in shortly. I check the meeting and it says I am the organiser.
I cannot replicate it all the time so raising a support ticket would be tricky. I was just wondering if anyone had had a similar issue and found out how to fix it?
3 Replies
- What Hoard said, but usually you might have to use an incognito browser when joining. What I think is happening is it's using browser to connect and you might have another Microsoft Account cached in browser that's it's trying to connect or pass creds for. It's really apparent when trying to "Modify the meeting settings" link in the meeting invites. Usually I always have to use incognito to access this link, so I got a feeling it might be related to joining. Just a hunch thou. Might make a difference to join the meeting from your Teams calendar as well instead of Link from E-mail.
- Hi Andrew Hodges
I have experienced this before a few times - I have also experienced not being able to enter a meeting when someone else has booked it, getting to the join screen and once clicking join it doesn't do anything.
2 workarounds I have found for these are
1.) To ensure you are in your own tenant (I work in over a dozen including Microsoft's and sometimes don't realise which one I am in, then click the meeting in Outlook)
2.) Use the web browser specifically and where it asks you to go to the desktop, specifically say no, use the browser
This 'seems' to fix it on most occasions. Clearing the cache has also fixed it once when the above didn't seem to work. If all else fails, re-recreate the meeting (although I understand this isn't always possible especially on a recurring basis).
I know what you mean when you say it's tricky raising it being sporadic - an idea may be able to screen capture/record it and then submit it a support linking to the video. It could very well be a bug.
Hope that helps
Best, ChrisThanks for the response. I have managed to get some time to do some testing and I have found the following:-
Scenario 1 - Log into Teams desktop with an account from another tenant.
If I am logged into a different account in the Teams desktop client the meeting is created under my default account in Outlook then I can join the meeting no problem if I am logged in with my default account at the time of clicking Join. I would expect this behaviour although it is different from Skype where you had to be logged into Skype with the same account you were creating the meeting in.
Scenario 2 - Logged into Teams with my default account but choose a customers tenant where I am a guest.
The meeting gets created I think in the guest tenant and I can only join this meeting if I am logged in with my default account and the guest tenant is selected.
I wouldn't expect this behaviour, I assume the meeting here is getting created in the other tenant, but how that should be possible for me to do from the Outlook desktop client which doesnt have an account to that tenant is strange UX. Looks like I have to have the correct combination of Account and tenant selected. It is the same account so doesnt make much sense.
