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Marc Mönnikes's avatar
Marc Mönnikes
Brass Contributor
Sep 15, 2021
Solved

No new messages in desktop client after switching organisation

Hello,

 

we have the following problem: Using Windows Desktop Client and we have user which are switchting with this client between own and partner organisation. 

When they swtich back to own organisation in client they get no new messages. 

They have to close the Teams client and restart the client. 

Web browser and mobile client have no problem. 

 

We got information from other company, that they have same problem. 

 

Regards

  • Hi everyone - This issue should now be resolved. Please report back if you're still seeing this. We released a new build (1.0.0.2021101136) last week which has been rolled out 100% to R4 to fix this. Please request users to sign out and sign back in to ensure that they receive the latest build.

55 Replies

  • mblkptv's avatar
    mblkptv
    Copper Contributor
    same issue for mac os 10.14.6 and 1.4.00.22368 teams version (web and mobile work good)
  • guest9381's avatar
    guest9381
    Copper Contributor

    Marc Mönnikes 

     

    Same issue here running 1.4.00.22265 on Mac OSX. My Teams was updated today to this version, however I had the same issue on the previous version.

    • ctorella's avatar
      ctorella
      Copper Contributor

      same issue - mobile always delivers before desktop then have to restart or log out - also signed in with client guest account like the other  guest9381 

  • GillBraysh's avatar
    GillBraysh
    Copper Contributor
    We are having the exact same issues. Does not affect mobile app only Desktop app. We are having to either logout / exit Teams altogether and log back in again or simply stop switching. Is this related to an update 1.4.00.22472?

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