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Thierry Barthel's avatar
Thierry Barthel
Iron Contributor
Mar 18, 2020
Solved

No more background blur

Hi,   I just bought a Logitech Brio 4k webcam. At first tested on my laptop everything seems great. Now plugged in to my workstation I had during one meeting the possibility to blur my backgroun...
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  • Trevor_Page's avatar
    Trevor_Page
    Mar 19, 2020

    Thierry Barthel I actually did some digging - blur does have a technical requirement :

     

    The optional Blur my background video effect requires a processor with Advanced Vector Extensions 2 (AVX2) support. (Taken from here https://docs.microsoft.com/en-us/microsoftteams/hardware-requirements-for-the-teams-app)

     

    My PC that I am facing this issue on has an older CPU that doesn't have AVX2.

     

    Potentially this technical requirement may not have been enforced previously but that may have changed it seems but it explains why i don't have the capability any longer - works fine on my other devices that have this capability.

     

    How about the machine you are working from?

adam deltinger's avatar
adam deltinger
MVP
Mar 19, 2020
I wonder if this might relate to the current disruptions of the Teams service!
Paul650's avatar
Paul650
Copper Contributor
Mar 19, 2020
I don't think so, a lot collegues with laptops don't have this problem. It seems a system with an external webcam has issues.
  • Patricio Lobos's avatar
    Patricio Lobos
    Copper Contributor
    Mar 19, 2020

    Paul650   I have a Dell Precision M6700 blur background was working 2 days ago, now it doesn't show anymore...

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