Forum Discussion
No email notifications for personal mentions
We have just moved to Teams from Skype. Many users who are unfamiliar with Teams are not in the habit of opening the app first thing in the morning or simply leaving it open.
As such it would seem to me that the only way to prompt users into joining a Teams conversation would be to at-mention them. According to the default notification settings this is supposed to generate an email to the user telling them they have been mentioned in a conversation.
This does not seem to be working. I have run tests myself by closing Teams and having a colleague at-mention me but all I get is a banner and no email. My 'Missed activity emails' setting is currently set to 'As soon as possible'.
- Yeah. Email notifications only work when you are signed out or inactive and In away status for roughly five minutes. If you see the banner then your at your computer and it knows.
Lock the computer and go away from it for five then send an at mention.
15 Replies
Seems like this has been resolved.
- Where? Where has this been resolved? MS took out email notifications from the notifications setting in Teams.
Email will only be sent out in case you are inactive in Teams. You getting a banner means you are not and no emails will be sent out!
- What do you mean by 'inactive'? If the app is open or not?
- Yeah. Email notifications only work when you are signed out or inactive and In away status for roughly five minutes. If you see the banner then your at your computer and it knows.
Lock the computer and go away from it for five then send an at mention.
