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No email notifications for personal mentions
We have just moved to Teams from Skype. Many users who are unfamiliar with Teams are not in the habit of opening the app first thing in the morning or simply leaving it open. As such it would seem...
- Yeah. Email notifications only work when you are signed out or inactive and In away status for roughly five minutes. If you see the banner then your at your computer and it knows.
Lock the computer and go away from it for five then send an at mention.
Email will only be sent out in case you are inactive in Teams. You getting a banner means you are not and no emails will be sent out!
What do you mean by 'inactive'? If the app is open or not?
- Yeah. Email notifications only work when you are signed out or inactive and In away status for roughly five minutes. If you see the banner then your at your computer and it knows.
Lock the computer and go away from it for five then send an at mention.ChrisWebbTechYeah this is not working for me. No notifications coming into email. I left my computer for 30 mins at lunch and received no notifications.
- Yeah, I'm starting to think @mentions aren't working or e-mail in general, I @ mentioned some new users I trained yesterday and they weren't logged into Teams and they never got that e-mail for the @mention, unless default is set for 1 hour frequency which means they would have to wait over an hour for an e-mail to come in, if they check Teams in that hour it won't send... Guess i'll test with my other tenant and see what's going on.
- I Dont know the exact times, but leaving the computer and after a couple of minutes counts as inactive!
ChrisWebbTech