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Chad Smith's avatar
Chad Smith
Brass Contributor
May 19, 2020
Solved

No audio for video files in Desktop app

For video files which have been uploaded into a team or chat, when played back in the Desktop app there is no audio. Note, audio (mic and speaker) work perfectly in a meeting. It's just the playback...
files
microsoft teams
  • Chad Smith's avatar
    Chad Smith
    May 21, 2020

    Found it!!

    For some reason, I had an app output override in place that was directed to my external audio interface. :facepalm:

    Playing with this a bit more, I can see that Teams treats meetings as different audio output to that of playing a file. Hence why I could still hear audio in meetings, but not from files.

    Chris, I appreciate your assistance on this anyway.

Zed123456789's avatar
Zed123456789
Copper Contributor
Jan 09, 2021
Hi, I’m having an issue with video files on the mobile app for Teams on an iPhone. When I am on a laptop and watch the videos I have uploaded I can hear them perfectly. However, when I use the mobile app of Teams on an iPhone I can see the videos but they have no sound! It is very urgent that I find a solution to this as these are recorded lessons for home learning that start Monday and a lot of my children only have a mobile phone to use. I need to know what to tell parents to do if they have the same issue on Monday. Thank you! Zoe
LinaB_1981's avatar
LinaB_1981
Copper Contributor
Jan 27, 2023

Zed123456789 

ChrisHoardMVP 

I can confirm I am having this same issue. No audio on video playback on Teams iPhone app. Videos work fine when I am on my Windows 10 desktop Teams app. The original file I made is fine (I am the one who uploaded it). When I use the “make it available offline” function to download on the iPhone, I still have no audio.  Not only that but I couldn’t find where the file downloaded to. I have also experienced issues where audio in a file downloaded from Teams on my Windows 10 desktop is out of synch, and the frame rate of the file is changed from the original upload (upload from another person). I have uninstalled and reinstalled the app on both devices. I have restarted devices. I am using this app for school purposes to submit documents for review by the team. 

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