Forum Discussion
no access to microsoft teams
i cannot connect to my teams group . i have d re-installing and allowing cookies still doesnt work .it continually says more information required? please r e mail for a fix i have tried microsoft remote team who have sent me here???
i get this
AADSTS50020: User account 'tdancymoore@hotmail.co.uk' from identity provider 'live.com' does not exist in tenant 'dancy' and cannot access the application '5e3ce6c0-2b1f-4285-8d4b-75ee78787346'(Microsoft Teams Web Client) in that tenant. The account needs to be added as an external user in the tenant first. Sign out and sign in again with a different Azure Active Directory user account.
8 Replies
the team group is run by mailto:alanmoore111@outlook.com who cannot also get on teams ,due to an error message stating your organisation needs more information from you that goes round and round .
- Is this a free - or paid Teams instance (I.e. Office 365?)
Best, ChrisChrisHoardMVP it is a free account
the group is called dancy and nobody can join as the organiser keeps receiving the message after siging in that 'more information is required from your organisation'
- Hi tracymoore
Issue is that your user account you are logging in with does not exist in that Teams account.
Therefore solution is
- Have the organisation add user tdancymoore@hotmail.co.uk as a guest to a Team in their Teams account. Your user account will then exist in their azure active directory and you should be able to login and access the team
An alternative is for the organisation to create you a user on their domain and then you log in with the credentials they supply
Hope that answers your question - the actions are with the organisation you are trying to access, not you - assuming that tdancymoore@hotmail.co.uk is a legitimate user account and active
Best, Chris
