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Insr33's avatar
Insr33
Copper Contributor
Apr 04, 2024

New Teams phone calls disconnect and call back

Hey All 

 

We recently upgraded from Classic Teams to the New Teams version.  Since the upgrade, we have very strange issues with incoming phone calls.  Sometimes when an agent answers an incoming call (from a call queue) the connection gets cutoff directly and the agent his phone redials the originating number.  This issue also occurs with phone-transfer.  The last step in the phone-transfer (where the agent pushes the phone call to another agent) also results in the agent calling back.

 

Setup: 

 

  • Win 10 - patched to the lastest version
  • Teams New client - patched to the latest version 
  • Telephone via MS Calling plan 
microsoft teams

2 Replies

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  • RinnaiNZ's avatar
    RinnaiNZ
    Copper Contributor
    May 01, 2025

    Experiencing the same issue with some of the users not able to pick up the call. the customer gets a call back even though  call back is not enabled in any of the queues 

    • Samo38's avatar
      Samo38
      Copper Contributor
      May 08, 2025

      I have one call queue that is experiencing the same issue. Did you find the solution? 

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