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Insr33's avatar
Insr33
Copper Contributor
Apr 04, 2024

New Teams phone calls disconnect and call back

Hey All    We recently upgraded from Classic Teams to the New Teams version.  Since the upgrade, we have very strange issues with incoming phone calls.  Sometimes when an agent answers an incoming ...
microsoft teams
RinnaiNZ's avatar
RinnaiNZ
Copper Contributor
May 01, 2025

Experiencing the same issue with some of the users not able to pick up the call. the customer gets a call back even though  call back is not enabled in any of the queues 

Samo38's avatar
Samo38
Copper Contributor
May 08, 2025

I have one call queue that is experiencing the same issue. Did you find the solution? 

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