Forum Discussion
"New" Teams causes Excel to crash
Hi, on several computers when Teams updated from Classic to New, it started causing Excel to suddenly shut down (when working with a file). Excel then opens this file automatically with the status "recovered".
During this time, the following error is written in the Windows application log: MsiInstaller 11321
"Product: Microsoft Teams Meeting Add-in for Microsoft Office -- Error 1321. The Installer has insufficient privileges to modify this file: C:\WINDOWS\system32\vccorlib140.dll. System Error 5."
Product version: 1.23.28501
For now, this applies to users who are using Office 2013 Pro Plus.
Disabling the add-in in Outlook doesn't change anything.
Has anyone faced a similar problem?
6 Replies
- If I am not mistaken, Office 2013 has reached end of life.
It's little things like this that start to creep up.- MeuMa this is correct. Office 2013 has reached end of life. One of my colleagues wrote a blog on this not too long ago.
https://corebts.com/blog/microsoft-office-end-of-support-risks-options-steps/- "Office 2013 has reached end of life." O really? Is this Microsoft sales or the user community? If I had a new Office, I wouldn't write here but report it to Microsoft support. Guys, if you don't have anything substantive to write, don't write at all - don't score points for posts 😉
Back to the point: vccorlib140.dll is part of the Visual C++ Redistributable for Visual Studio 2015. Maybe it would be enough to uninstall and reinstall this version of Visual C++ to solve the problem. However, I read about it later. I previously tried uninstalling and reinstalling Office using the control panel, but it didn't help. Then I used the Uninstall Support Tool from Microsoft and it helped: after using this tool and reinstalling Office, it has been OK for several days (previously the problem occurred several times a day).
