New teams: call queues not showing in search

tried out New Teams and found a big problem: In the calls section, if I type the name of a "call queue" (shared line) .. it will not come up in search. So our staff wouldn't be able to find the T...

microsoft teams

User Interface

Abdelrahman_Khaled
Feb 26, 2026
Update form Microsoft Internal:

Issue Summary:

Customer is unable find auto attendants or call queues in Teams client.

Root Cause:

Root Cause 1 - PG is migrating the API used by PowerBar search from SearchV2 to Substrate service, this change has a consequence that AA and CQ will not be returned in the Teams PowerBar when searched by display name.
Root Cause 2 -. If the end user is search in the Calls App and has only entered 5 or less characters.

Investigation Guidance:

This is by design and part of a product design change that occurred recently.

For root cause 1 - please educate the user to one of the following options:

Search in the power bar by the resource account UPN of the AA or CQ;

Or search by resources account display name in the Calls APP.

For root cause 2 - Please educate the end user to search for voice apps by entering at least 6 characters of the resources account display name.

Root Cause:

Root Cause 1 - PG is migrating the API used by PowerBar search from SearchV2 to Substrate service, this change has a consequence that AA and CQ will not be returned in the Teams PowerBar when searched by display name.
Root Cause 2 -. If the end user is search in the Calls App and has only entered 5 or less characters.

Investigation Guidance:

This is by design and part of a product design change that occurred recently.

For root cause 1 - please educate the user to one of the following options:

Search in the power bar by the resource account UPN of the AA or CQ;

Or search by resources account display name in the Calls APP.

For root cause 2 - Please educate the end user to search for voice apps by entering at least 6 characters of the resources account display name.