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tylerdobie's avatar
tylerdobie
Brass Contributor
Sep 19, 2023
Solved

New teams: call queues not showing in search

tried out New Teams and found a big problem:  In the calls section, if I type the name of a "call queue" (shared line) .. it will not come up in search.  So our staff wouldn't be able to find the T...
microsoft teams
User Interface
  • Abdelrahman_Khaled's avatar
    Abdelrahman_Khaled
    Feb 26, 2026

    Update form Microsoft Internal:

    Issue Summary:

    Customer is unable find auto attendants or call queues in Teams client.

    Root Cause:

    Root Cause 1 - PG is migrating the API used by PowerBar search from SearchV2 to Substrate service, this change has a consequence that AA and CQ will not be returned in the Teams PowerBar when searched by display name.
    Root Cause 2 -. If the end user is search in the Calls App and has only entered 5 or less characters.

    Investigation Guidance:

    This is by design and part of a product design change that occurred recently.

    For root cause 1 - please educate the user to one of the following options:

    • Search in the power bar by the resource account UPN of the AA or CQ;
    • Or search by resources account display name in the Calls APP.

    For root cause 2 - Please educate the end user to search for voice apps by entering at least 6 characters of the resources account display name.

Darren34's avatar
Darren34
Copper Contributor
Mar 17, 2025

Has anyone found a solution to this problem? We tested Teams phone for a year and only had one call queue and it was fine but now we have switched everything over and only a handful of queues show up in the search and none of the solutions below have worked. The issue is everywhere including the browser. I opened a ticket with Microsoft and I thought the tech was onto something by changing this setting:

Set-TransportConfig -AddressBookPolicyRoutingEnabled $True

However, after letting it sit all weekend nothing seems to have changed.