Forum Discussion
New teams: call queues not showing in search
tried out New Teams and found a big problem: In the calls section, if I type the name of a "call queue" (shared line) .. it will not come up in search. So our staff wouldn't be able to find the T...
Okay, so I found a fix for this issue. Hopefully, this helps others.
1. Open up teams and navigate to Chat
2. In the search bar up top type in the name of the call queue
3. Hit “enter” and click on “people”
4. You’ll get a list of names that match the search, just scroll down till you see the call group, it has a special icon
5. Click on that call group and it will bring up a teams chat with that group (you don't need to actually talk with the group, just need to "cache" the group)
6. Now go to “calls”
7. On the right-hand side there is a speed dial section, click the “+”
8. An Add to speed dial window pops up, enter the name of the group you found in Step 2
9. You may have to scroll through a list until you see the call group, click on it, and choose “add”
10. A new window will pop up, you can keep the defaults and click “save”
11. Now lets check to see if the group is searchable
12. In the “Type a name or number” field type in the name of the call group and it should show
If you don't do step 8, adding the contact as a speed dial, the call queue won't be searchable upon reboot and you'll have to do the process again
1. Open up teams and navigate to Chat
2. In the search bar up top type in the name of the call queue
3. Hit “enter” and click on “people”
4. You’ll get a list of names that match the search, just scroll down till you see the call group, it has a special icon
5. Click on that call group and it will bring up a teams chat with that group (you don't need to actually talk with the group, just need to "cache" the group)
6. Now go to “calls”
7. On the right-hand side there is a speed dial section, click the “+”
8. An Add to speed dial window pops up, enter the name of the group you found in Step 2
9. You may have to scroll through a list until you see the call group, click on it, and choose “add”
10. A new window will pop up, you can keep the defaults and click “save”
11. Now lets check to see if the group is searchable
12. In the “Type a name or number” field type in the name of the call group and it should show
If you don't do step 8, adding the contact as a speed dial, the call queue won't be searchable upon reboot and you'll have to do the process again
I fixed the issue for me with this solution:
1. Locate resource group
2. Find assigned phone number
3. insert phone number in dail box under the "calls" tab in teams
4. The number will now be "translated" to the name of the Call queue the resource group is assigned to.
BUT
Just tried it with an other user and it did not work for him. This issue seems very strange.
Looking forward to the update from Microsoft later.
1. Locate resource group
2. Find assigned phone number
3. insert phone number in dail box under the "calls" tab in teams
4. The number will now be "translated" to the name of the Call queue the resource group is assigned to.
BUT
Just tried it with an other user and it did not work for him. This issue seems very strange.
Looking forward to the update from Microsoft later.