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New teams: call queues not showing in search
tried out New Teams and found a big problem: In the calls section, if I type the name of a "call queue" (shared line) .. it will not come up in search. So our staff wouldn't be able to find the T...
Update form Microsoft Internal:
Issue Summary:
Customer is unable find auto attendants or call queues in Teams client.
Root Cause:
Root Cause 1 - PG is migrating the API used by PowerBar search from SearchV2 to Substrate service, this change has a consequence that AA and CQ will not be returned in the Teams PowerBar when searched by display name.
Root Cause 2 -. If the end user is search in the Calls App and has only entered 5 or less characters.Investigation Guidance:
This is by design and part of a product design change that occurred recently.
For root cause 1 - please educate the user to one of the following options:
- Search in the power bar by the resource account UPN of the AA or CQ;
- Or search by resources account display name in the Calls APP.
For root cause 2 - Please educate the end user to search for voice apps by entering at least 6 characters of the resources account display name.
Our org is also (once again) having this issue, since May 31st. We opened a case as well (#2406040040010774) to hopefully draw attention towards this issue and get more momentum.
yes, the problem has come back for us as well...
if I type the name of a call queue in (new) Teams, I get numbers instead of the call queue. so it doesn't work ... it's like it's translating the letters into numbers.
I have contacted Microsoft support on my old ticket from September/March to let them know.
if I type the name of a call queue in (new) Teams, I get numbers instead of the call queue. so it doesn't work ... it's like it's translating the letters into numbers.
I have contacted Microsoft support on my old ticket from September/March to let them know.