Forum Discussion
New teams: call queues not showing in search
Update form Microsoft Internal:
Issue Summary:
Customer is unable find auto attendants or call queues in Teams client.
Root Cause:
Root Cause 1 - PG is migrating the API used by PowerBar search from SearchV2 to Substrate service, this change has a consequence that AA and CQ will not be returned in the Teams PowerBar when searched by display name.
Root Cause 2 -. If the end user is search in the Calls App and has only entered 5 or less characters.Investigation Guidance:
This is by design and part of a product design change that occurred recently.
For root cause 1 - please educate the user to one of the following options:
- Search in the power bar by the resource account UPN of the AA or CQ;
- Or search by resources account display name in the Calls APP.
For root cause 2 - Please educate the end user to search for voice apps by entering at least 6 characters of the resources account display name.
Can you check what version of the New Teams Client are you using? I am running on the internal version and it working all fine. At least the name resolution is working all fine.
With Regards,
Satish U
tylerdobie did you ever figure this out? We're having the same issue with "new" teams. Classic works fine..
- no. still an issue.
Yes, our system just seemed to crap out this week (or today) in the same manner. Teams Classic definitely shows the queues, New Teams is broken now.
Tom_Muirhead Well i'm not alone then. Teams web will do the same thing. Classic works, new teams will not. I have a case, and had a call just now with them. They dont know, i'm the first to report this, so we'll see. If at all possible, could you open a case too?
