Forum Discussion
New Logitech TAP Rooms does not appear in Teams Rooms devices
We're attempting to install the TAP Rooms solution - but the device does not appear in the Teams Rooms devices (though we could initiate a call). What our setup is: On Premise Exchange (2016 CU12), ...
Update: after 24hrs the device appeared under the Teams Rooms Devices. As a side note, I had to enable the account to successfully let the TAP log in (by default creating a resource the account is disabled). Additionally, I also have a native O365 tenant (no Exchange on Premise) and here the same device once added as a device has log in enabled so I guess this is the way to go. So 2 things to note respect to the official setup guide I followed: 1) once the resource account has been created and synched, be sure to enable the account. 2) Wait for 24hrs if the device does not appear under the registered Teams Rooms devices.