New error with Teams Call Queue Voicemail

gdackerm - Hey all, I just thought I'd jump in here and say I have just had had the same issue for one of my customers. In this case, the voicemail message wasn't playing so this had serious production impact and as they deal with patients in a crisis, I had to seek a workaround.

I have just implemented a workaround whereby the call queue redirects to an Auto Attendant rather than directly to voicemail. On this newly created Auto Attendant (with a resource account), I have this set to 'play a greeting message', then 'redirect to voicemail' (with suppress voicemail message enabled too). I have just carried this out for 13 of their call queues and it appears to work without any issues.

See screenshot of the new Auto Attendant, once this is created, just forward the call queue timeout/overflow to the new Auto Attendant. 🙂

Screenshot of call queue:

Hope this helps some people whilst Microsoft resolve the bug.

Thanks,

Ash