Forum Discussion
New error with Teams Call Queue Voicemail
Starting this week we have a Call Queue error. This was working previously and we had reports from users saying that callers just had music and never had the option to leave a voicemail. Opening th...
Hello
I tried to reproduce, and it seems the message
"You must select a language for voicemail messages and play system prompts to the caller. "
it is always displayed, regardless if you have a language selected or not
What is the call timeout wait time you have configured?
I tried to reproduce, and it seems the message
"You must select a language for voicemail messages and play system prompts to the caller. "
it is always displayed, regardless if you have a language selected or not
What is the call timeout wait time you have configured?
@Andres, this is a strange one. The time is set to 2 minutes and more than 10 callers. Both of these conditions should in-act the voice mail but that does not happen. We don't have data that supports this claim, however, this is the assumption we are operating under. Based on feedback from callers via other methods, like in-person meetings, the caller hears the hold music 'forever' and due to this error the voicemail never goes into effect even if the conditions (2 minutes or more than 10 callers) are met
