Forum Discussion
New bug? Presence issue when switching to different orgs
- No worries Bob, that's now raised internally with the product team referencing this thread and the associated uservoice. Let's hope this is remediated in the next few days or so
Best, Chris
Hey Bob,
I had the problem recently and clearing the cache from this particular doc resolved it
https://commsverse.blog/2018/09/28/clear-the-microsoft-teams-client-cache/
Some clear cache docs are different but this seems the most thorough one and works for me 99% of the time. If you have done all this then would advise opening a ticket. I have raised the bug here and informed the product team, so you may want to update your ticket to avoid them asking you to do it
Hope it gets resolved! Hope it will soon
Best, Chris
ChrisHoardMVP Hey Chris thanks, yes I had actually already done the usual cache clearing exercises, uninstalled/reinstalled, tried on a few machines/different accounts. Also had submitted a bug report to Teams UserVoice prior to posting here. We'll see.
(Also, FWIW, if I back-rev to the previous client version, it works. Once I update to the latest, it doesn't.)
- No worries Bob, that's now raised internally with the product team referencing this thread and the associated uservoice. Let's hope this is remediated in the next few days or so
Best, ChrisChrisHoardMVP I have nearly the same problem with Teams for Mac after it was updated to 1.4.00.8872. The W10 version is working and also in the previous Mac version it worked.
I try to change between teams in different organisations with the same 365 account as login.
Earlier I could just switch, no I have to abort Teams after giving my login information. When I restart I'm in the new team.
Tor
