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cabrerace's avatar
cabrerace
Copper Contributor
Aug 08, 2025

Network connectivity test is not accurate to my Internet service

Hi everyone,

I have a problem when I test my connection to Microsoft Teams; I live in Bolivia and my Internet flows through Chile; everything is OK, but when the test is for Microsoft Teams, all the traffic goes from Chile to Brazil making my conections latency not good, sometimes more than 100ms (the threshold is 100ms). When I try ping/traceroute, latency is like 30ms; however with Microsoft connectivity test is almost 100ms all the time. Anyone have the same problem?

 

2 Replies

  • Markowski's avatar
    Markowski
    Iron Contributor

    What you're seeing is likely due to how Microsoft 365 and Teams route traffic through their global edge network rather than pure ISP path
    You can check Microsoft 365 Network connectivity tool and verify which edge location your tenant is connecting to. 

    • cabrerace's avatar
      cabrerace
      Copper Contributor

      Hi Markowski, connectivity tool test my conection for outlook and sharepoint from Chile, but Teams from Brazil; It's something I can't understand since I live nearer to Chile than Brazil. Anyway, thanks for your explanation about Microsoft global edge network. 

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