Forum Discussion
SamuelOdebode
Dec 15, 2020Copper Contributor
My Microsoft Teams Call not going to Nigeria
My Microsoft Teams Call not going to Nigeria, if I dial any Nigeria number the response is "the number you have dialled has not be recognised, please try again" This issue started in November 2020. ...
Chris_Royall
Dec 20, 2020Copper Contributor
SamuelOdebode Hello,
Can I please suggest checking the below?
For possible wider issues:
- Do you have active calling credits / international calling plan
- Do you have Phone System license active
- https://docs.microsoft.com/en-us/microsoftteams/use-call-analytics-to-troubleshoot-poor-call-quality
- Check that it is not just Teams causing the issue. Try making a call on a different service such as mobile to rule out the issue being the Nigerian number.
- Check SBC provider (if using Direct Routing)
- To raise a support ticket with Microsoft, log into your https://admin.microsoft.com/
Hope you get it resolved.
Chris.